Value: Talent Retention

Keep the people you have. Show them they matter.

Internal communication built with the same discipline as external marketing — SharePoint sites, Viva Engage, video storytelling and newsletters that people actually read.

The problem

Most internal communication is easy to ignore.

Sending an update isn't the same as being heard.

The Problem

Surveys reveal problems no one acts on

Feedback gets collected but not translated into visible action, so trust in leadership communication erodes over time.

The Problem

Internal comms compete with everything else

Inboxes and intranets are crowded — generic updates get skimmed, or ignored entirely.

The Problem

Retention risk hides until it's too late

Without a regular pulse on sentiment, disengagement shows up first as attrition, not as an early warning sign.

How it delivers value

Four stages, one internal communication system.

Not four separate vendors — one internal communication practice, consistent across every channel.

Solution flow — centralize to humanize
CentralizeSharePoint Communication Sites
SharePoint Site Design Content Architecture Governance
ConnectViva Engage
Viva Engage Setup Community Management Executive Posting Cadence
InformNewsletters & Town Halls
Newsletter Production Town Hall Support Leadership Messaging
HumanizeVideo Storytelling
Leadership Interviews Culture & Leadership Videos Employee & Team Stories Milestone & Launch Coverage Recognition Content
What's included

Four parts, working as one system.

Tap a stage to see exactly what's inside it.

Technical scope
SharePoint Site DesignContent ArchitectureGovernance
SharePoint Site Design

Visually structured, on-brand internal sites, not the default template.

Content Architecture

Organized so people find what they need without digging.

Governance

A plan for who updates what, so the site doesn't go stale in six months.

Technical scope
Viva Engage SetupCommunity ManagementExecutive Posting Cadence
Viva Engage Setup

Communities structured around real teams and interests, not one catch-all feed.

Community Management

Regular content and moderation so the platform stays active.

Executive Posting Cadence

Leadership visibility built into a regular rhythm, not one-off town halls.

Technical scope
Newsletter ProductionTown Hall SupportLeadership Messaging
Newsletter Production

Structured, readable updates on a consistent cadence.

Town Hall Support

Content, format and follow-through for all-hands sessions.

Leadership Messaging

Translating strategic updates into language teams actually connect with.

Technical scope
Leadership InterviewsCulture & Leadership VideosEmployee & Team StoriesMilestone & Launch CoverageRecognition Content
Leadership Interviews

One-on-one and open-format interviews that make senior voices accessible, not just another announcement.

Culture & Leadership Videos

Video-led updates that carry a message through the organization with more weight than a forwarded email.

Employee & Team Stories

Team interviews and individual employee spotlights that make the people behind the organization visible.

Milestone & Launch Coverage

Video documentation of major launches and milestones, turning a one-day moment into content that lasts.

Recognition Content

Structured content built around milestones and achievements.

What this is measured on

The numbers that actually matter.

Tracked from day one
Employee NPS (eNPS)
Voluntary Attrition
Internal Comms Reach
Content Engagement Rate
How it runs

From audit to a system people actually engage with.

Typical engagement flow
Listen & AuditCurrent internal comms channels and sentiment reviewed before anything changes.
Build the SystemSharePoint, Viva Engage and content cadence set up or restructured.
Publish & EngageRegular content goes out; community management keeps it active.
Measure & AdjustEngagement and sentiment tracked, content adjusted based on what's actually landing.
Common questions

Before you get in touch

We already have SharePoint or Viva Engage — do we need to start over?

No — we typically audit what exists and restructure or build on top of it rather than starting from scratch.

How do you measure whether this is working?

Through a combination of engagement metrics — reach, participation — and sentiment indicators like eNPS, reviewed on a regular cycle.

Do you run our town halls?

We support the content, structure and materials. The actual delivery stays with your leadership team.

Is this only for large enterprises?

It's built to scale to your organization's size — the same discipline applies whether it's a 200-person or 20,000-person company.

What happens next

From first call to a system that scales.

No long procurement process — a short path with a real off-ramp built in before anything gets scoped.

Engagement path
Discovery Call30 minutes, no deck
Plan & ProposalWhat we'd actually do, and why
Optional PilotA smaller first step, if you'd rather test the fit
The EngagementLive campaigns, tracked from day one
ScaleBudget and scope grow with what's working

The pilot step is optional — some businesses are ready to move straight from proposal to full engagement, and that's fine too.

Ready to build internal communication people actually engage with?